American Trust Company has a highly qualified staff of employees dedicated to helping customers have a pleasant and successful experience. Our employees have years of experience in their respective fields and are ready to put that experience to work for you. Our team of friendly and professional customer service representatives are available Monday-Friday from 8:00am to 8:00pm EST. Reach them toll-free at (866) 680-7000. Note: For participant requests, please call Retirement Services. Email requests will not be accepted.