Am I required to file a Form 5500/5500SF?
Can I paper file the Form 5500/5500SF?
How do I know when the form is ready to be signed and efiled?
Do I need to complete any questions asked on the Form 5500/5500SF?
What is a SAR?
What is a Form 8955-SSA?
How is the Form 8955-SSA filed?
How do I obtain my signing credentials?
You will need to obtain signer credentials from the EFAST2 website at www.efast.dol.gov and click on “Register” and follow the detailed instructions provided.
What if I forgot or misplaced my signing credential PIN?
When electronically signing the Form 5500/5500SF, select the “Would you like to save your PIN for future use” option. This will save your User ID and PIN to our system and will automatically populate in the signing fields for future filings.
I don’t remember my User ID. How can I retrieve it?
From the EFAST2 website select “Login” on the welcome screen. Then select “Forgot User ID” and enter the email address that you provided during registration. You will need to provide the answer to your challenge question to view your User ID.
I don’t remember my Password. How can I retrieve it?
If you have forgotten your password, or if your password is locked, from the EFAST2 website select “Login” on the welcome screen, then select “Forgot Password” on the login page. To use the “Forgot Password” option, you must enter a valid User ID or registered email address. You will also be prompted to enter the answer to your challenge question. If done successfully, you will be allowed to create a new password.
How do I know that the form has been filed successfully?
-Accepted: the DOL has accepted the filing.
-Not Accepted: the DOL has not accepted the filing, due to the plan not meeting DOL required edit checks. The software should provide a list of the DOL errors. The filing is still considered filed but will need to be amended and re‐filed.
– Rejected: If certain fields are missing, the filing will be rejected. The filing does not need to be amended, correction will need to be made and then re‐filed.
What is the filing deadline?
What is the late filing penalty?
Who files an extension for the filing if needed?
Does my plan need an audit?
Small plans are exempt from an audit requirement if 1) At least 95% of the plan’s assets are qualifying plan assets; 2) The amount of the plan’s fidelity bond is not less than 100% of the non-qualifying plan assets.
View General FAQs
About American Trust
Call 1-800-548-2994 or visit our Self Help page.
*For participant requests, please call the Customer Service Center. Email requests will not be accepted.
Employers & Partners:
Interested in becoming a partner?