Secure Email

Recognizing the need to secure communications containing confidential information over the internet, American Trust offers Secure Email. This two-way email encryption solution eliminates the need for specialized software or the complicated "key exchange" process. All you need is an internet connection, a web browser that supports 128-bit SSL encryption, and an American Trust Secure Email account.

Why Secure Email?

By itself, email is an insecure communications channel. Messages sent via standard email travel in "plain text" and cross many networks before reaching their final destination. As a result, an opportunity exists for prying eyes to eavesdrop on email messages as they traverse these various networks. Since confidentiality cannot be guaranteed, standard internet email should not be used to exchange sensitive or private information such as social security numbers, bank account numbers, financial statements, etc.

How American Trust Secure Email Works

When the bank sends you a secure email message, the message is sent to a secure data center where it will be held for you to retrieve. At the same time, a notification message is sent to you to inform you that an American Trust Secure Email message is waiting to be retrieved. The notification message will contain a link to a secure website. Simply click on the link, log into the secure website, and retrieve your message.

Create Your Account

The first time you use American Trust Secure Email, you will be prompted to create an account. Supply your email address and password to establish your account. You will use this password each time you log into American Trust Secure Email. A confirmation message will be sent to the email address you entered. You will need to click the link in the confirmation email to complete the account set up process. You can now begin using your American Trust Secure Email account.

Retrieving a Secure Email

When the Bank sends you a secure email message, you will receive a notification message via standard email. Click the link contained in the notification message to be taken to the login screen where you will be prompted to enter your email address and password that you established. Once logged in, you can read your American Trust Secure Email, download it to your computer, or send a secure reply message.

Sending a Secure Email

To send an American Trust Secure Email message to the bank, click on any American Trust Secure Email link on the bank's web site. You will be taken to the login screen where you will be prompted to enter your email address and password that you established. Once logged in, you can create a new American Trust Secure Email message by clicking on the "Compose" tab.

User Awareness

If you'd like to learn more about Secure Email, read more in this Secure Email User Awareness Program.